Effective: June 22, 2026

Contents

1. ABOUT US

2. ABOUT THIS PRIVACY POLICY

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

4. HOW WE USE YOUR PERSONAL INFORMATION?

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

7. YOUR MARKETING CHOICES

8. RETENTION OF YOUR DATA AND DELETION

9. INTERNATIONAL TRANSFERS

10. YOUR DATA PROTECTION RIGHTS

11. CHANGES TO THIS PRIVACY POLICY

12. CONTACT US

1. ABOUT US

“We”, “us” or “our” means Washington English Center, with its principal place of business located at 1100 G St NW Ste 200 Washington DC US 20005-7430.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), interact with our newsletter, and take our academic programs. Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@washingtonenglish.org.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To enroll in our programs, you will need to provide us with payment information (like your credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services that you request from us or which we feel may interest you.
• To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries we are required to have a legal basis for collecting and using your personal information. Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

7. YOUR MARKETING CHOICES

When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which programs may be of interest to you.

We will send marketing messages to you if you have asked us to send you information through registering for classes, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional communications. We will never share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: dshepard@washingtonenglish.org.

8. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.

9. INTERNATIONAL TRANSFERS

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below

• You may access, correct, or request deletion of your personal information
• You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).
• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

11. CHANGES TO THIS PRIVACY POLICY

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please come back and check this page from time to time for the latest information on our privacy practices.

12. CONTACT US

The data controller of your personal information is Washington English Center, with its principal place of business located at 1100 G St NW Ste 200 Washington DC US 20005-7430.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Washington English Center

1100 G St NW Ste 200 Washington DC US 20005-7430

info@washingtonenglish.org

MOBILE MESSAGING TERMS AND CONDITIONS

Last updated: June 16, 2026

Washington English Center ("Washington English Center", "we", or "us") operates a mobile messaging program (the "Program") subject to these Mobile Messaging Terms and Conditions (these "Mobile Messaging Terms"). The Program and our collection and use of your personal information is also subject to our Privacy Policy and Mobile Messaging Terms. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy.

Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our services and may include promotions, specials, or other relevant announcements. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 3 messages per month. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes, except in connection with marketing purposes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for short message service and multimedia message alerts.

User Opt-In: By providing your mobile phone number to us, you are providing prior express written consent to the Program and you agree to receive recurring promotional and informational mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any local, state, provincial, or national 'Do Not Call' registry or similar restrictive list within your jurisdiction. You represent and warrant that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at info@washingtonenglish.org. Your participation in the Program does not require that you make any purchase from us and your participation in the Program is completely voluntary.

User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, NO MORE PLEASE and/or UNSUBSCRIBE to the mobile number the message is sent from. If the message is sent from a branded sender ID that does not support replies, you must use the unsubscribe link provided in the message or follow the specific instructions contained therein. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did

the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message or call us at +12023872222.

Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

Disclaimer of Warranty and Liability: The Program is offered on an "as-is" basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.

Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.